Stackup

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Frequently asked questions

What services does Stackup provide?

Stackup provides the following services:

1. Professional Services: Stackup offers professional services as described in an Order or Statement of Work. This includes tasks such as accessing customer materials, information, or personnel, and may involve travel and lodging expenses for Stackup, which will be reimbursed by the customer. Any software code or tangible work product resulting from the professional services will be owned solely by Stackup and can be used by the customer only in connection with their authorized use of the Platform.

2. Support: During the Subscription Period, Stackup provides basic customer support through their standard support channels during normal business hours. They aim to respond to support requests within 24 hours for standard requests and within 4 hours for critical requests related to production systems.

3. Paymaster: Stackup offers a fully managed paymaster service that allows users to implement custom logic and remove gas fees. Users can sponsor transactions directly or have users pay gas in ERC-20 tokens.

In addition to these services, Stackup is a trusted provider of ERC-4337 infrastructure and nodes on various EVM compatible chains, including Ethereum, Polygon, Arbitrum, Optimism, Avalanche C Chain, BnB Smart Chain (BSC), and Base.

Which platforms are compatible with Stackup's infrastructure?

Stackup's infrastructure is compatible with the following platforms: Ethereum, Polygon, Arbitrum, Optimism, Avalanche C Chain, and BnB Smart Chain (BSC).

How can users bypass gas fees with Stackup?

Users can bypass gas fees with Stackup by using their paymaster service. Stackup provides a fully managed paymaster service that allows users to implement custom logic. Users can either sponsor transactions directly or have users pay gas fees in ERC-20 tokens. This eliminates the need for users to pay gas fees in ETH or any other native token.

What are the pricing options for Stackup's services?

Stackup offers a range of pricing plans to fit different budgets and needs. They have a free plan that includes a single network node, 200,000 API calls per month, and no support. The basic plan, priced at $50 per month, includes multiple nodes, paymasters, the first 500,000 API calls per month for free, and limited support. The premium plan, called the enterprise plan, starts at $1500 per month and includes unlimited nodes, bulk pricing, 24/7 support, a 99.9% uptime guarantee, and custom engineering. For more information on custom enterprise plans, customers can contact Stackup directly.

Does Stackup offer support for projects utilizing ERC-4337?

Yes, Stackup offers support for projects utilizing ERC-4337. They are described as the trusted provider of ERC-4337 infrastructure and nodes on all EVM compatible chains. They have expertise in ERC-4337 and provide reliable support in the area of account abstraction.

How can users start using ERC-4337?

To start using ERC-4337, users can refer to the ERC-4337 quickstart guide, which provides a fast and comprehensive way to get started with the protocol. Additionally, users can book a discovery package with Stackup, where they can receive dedicated analysis and have their questions answered. Stackup, as a provider of ERC-4337 infrastructure and nodes, offers reliable support and expertise in account abstraction, making them a suitable partner for businesses looking to build on ERC-4337.

Why is it necessary to have multiple app keys?

An API key is necessary to access a network and its corresponding security rules. Having multiple app keys allows for different access levels and permissions for different applications or services. For example, you may want a separate API key for your backend services and your front-end application.